Frequently Asked Questions

Everything you need to know about shopping with Nerova.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Depending on your location, standard shipping takes between 3 to 7 business days to arrive.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

Nerova offers a 30-day return policy for most items. Products must be in their original condition and packaging to be eligible for a full refund.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout.

How do I contact customer support?

Our support team is available via email at [email protected] or through our live chat feature available on the website from 9 AM to 5 PM EST.